Service and Repairs

Tumi Watch . has a full-service maintenance and repair shop. We specialize in Swiss wrist watches, pocket watches and clocks, including vintage watches and all complicated movement timepieces. Our repairs are guaranteed for one year for the services we provided (see Our Warranty). Should any part(s) need to be replaced, we will advise you of same along with an estimate prior to replacement. All work is done on-site by our staff, led by Alfredo Castro, expert watchmaker (see About Tumi).

The technician at Tumi Watch will perform general maintenance service for $250 per timepiece * (pocket watches, clocks and vintage timepieces will be estimated on an individual basis). The following list details all steps included in the general maintenance service of your wristwatch:

  • Disassembly of the case and dialed movement
  • Cleaning and oiling of the movement
  • Cleaning of all case and bracelet components
  • Testing of the rate and adjustment if needed
  • Water Resistance test (if applicable)
  • Best possible cleaning of the case and bezel
  • Reassembly of the case and Dialed movement
  • Quality control testing